Returns & Exchanges

 

If you are not satisfied with your order, we offer a hassle-free 30-day return policy. Please review the following guidelines to facilitate a smooth return process:

Eligibility Criteria:

  • Returns are accepted within 30 days from the date of purchase.
  • The item must be in its original condition, unworn, unwashed, and with all original packaging.
  • Refunds are only offered for defective/faulty items
  • Exchanges are available for wrong size purchases
  • Returns are available for change of mind purchases and will receive a store credit

How to Initiate a Return/Exchange:

  • Contact us at kodascrubs@gmail.com within 30 days of receiving your order.
  • Provide your order number, the reason for the return/exchange, and any relevant details.

Return Shipping:

  • KODA will provide a prepaid shipping label for the exchange or refund of defective items.
  • Postage for change of mind, size exchange returns are at the cost of the customer. 
  • This applied to orders placed within Australia. 

Exchanges:

  • We offer direct exchanges for wrong size selection.
  • Contact us at kodascrubs@gmail.com.au within 30 days of receiving your order to facilitate an exchange, or a voucher for store credit.

Refund Process (defective products only):

  • Refunds are only available for faulty or defective products.
  • Once your return is received and inspected, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method.

Non-Returnable Items:

  • Final sale items and gift cards are non-returnable. This does NOT apply to items discounted at the checkout.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

Restocking Fee:

  • KODA reserves the right to charge a restocking fee for items returned in a condition that is not compliant with our return policy.

Contact Information:

  • For any return-related inquiries, please reach out to us at kodascrubs@gmail.com

We appreciate your understanding and cooperation. Thank you for choosing KODA.