Returns & Exchanges

Eligibility Criteria:

  • Refunds are only offered for defective/faulty items
  • Exchanges are available for wrong size purchases
  • Returns are available for change of mind purchases and will receive a store credit
  • Returns are accepted within 30 days from the date of purchase.
  • The item must be in its original condition, unworn, unwashed, and with all original packaging - returned products that do not meet this requirement will be declined for return and shipped back at returners expense. 

How to Initiate a Return/Exchange:

  • Contact us at hello@kodascrubs.com.au
  • Provide your order number, the reason for the return/exchange, and any relevant details.
  • Exchanges / returns must be received within 30 days of order date or delivery date for pre-order products. 

Return Shipping:

  • KODA will provide a prepaid shipping label for the exchange or refund of defective items.
  • Postage for change of mind, size exchange returns are at the cost of the customer. 
  • This applied to orders placed within Australia. 

Exchanges:

  • We offer direct exchanges for wrong size selection.
  • Contact us at hello@kodascrubs.com.a within 30 days of receiving your order to facilitate an exchange, or a voucher for store credit.
  • A return label can be provided for $10 (AU orders only) 

Refund Process (defective products only):

  • Refunds are only available for faulty or defective products.
  • Once your return is received and inspected, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method.

Non-Returnable Items:

  • Final sale items and gift cards are non-returnable. This does NOT apply to items discounted at the checkout.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

Unacceptable Conditions for Returns:

We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, washed or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. 

Restocking Fee:

  • KODA reserves the right to charge a restocking fee for items returned in a condition that is not compliant with our return policy.

Contact Information:

  • For any return-related inquiries, please reach out to us at hello@kodascrubs.com.au

We appreciate your understanding and cooperation. Thank you for choosing KODA.